Cool Running Events is an event management company specialising in the production, management and marketing of seasonal ice rings and visitor attractions at shopping centres and other high footfall locations.
Based in 40,000 sq ft warehousing and office facilities in Cork, Ireland- comprising of warehousing, technical support, management, marketing, telesales and administration.
We are in the ice rink business since 2004 (Cool Running Events was established in 2007). Cool Running Events is Ireland’s largest operator of seasonal ice rinks. The company has installed and managed major ice rinks in major shopping and event centres such as Blanchardstown Centre, Mahon Point Shopping Centre Cork, Dundrum Town Centre, The Royal Dublin Society (RDS) and Citywest Convention Centre.
We have expanded into varied events (Summer Bay, The Nightmare Realm, Christmas World) whilst expanding a successful ice rink business around the country over the winter.
Last season (2016/17 season) we produced and managed three major ice events catering for 154,000 skaters. In all we operated over 1,300 scheduled ice skating sessions, maintaining over 2,600 square meters of ice at a constant temperature of -8 degrees for up to 12 weeks. Since 2015 Cool Running Events has also been in partnership with the Nightmare Realm to present Ireland’s most terrifying scare house attraction. Expanding to a second location in Dublin in 2016 we welcomed over 50,000 visitors last year and plan on many more this Halloween!
Having used a number of booking and box office systems over 10 years, in 2014 Cool Running Events commissioned the development of its own bespoke system. This system went live in October 2015 and successfully handled over 160,000 end to end transactions in its first year. We also operate our own customer care centre successfully handling thousands of queries via phone, email, web chat and social media for four major events.
Evidence of our ability to deliver excellent events is clear from attendance and satisfaction levels at our key events;
A survey conducted after last season’s event at Millennium Park Blanchardstown yielded the following results:
• 98%- Rated customer service at Ice Skating Blanchardstown as “Excellent or Very Good or Fairly Good”
• 98%- Rated overall experience at the venue as “Excellent or Very Good or Fairly Good”
• 89%- Would visit again (extremely or very likely to return).
• 89%- Would recommend to a friend (extremely or very likely).
Source: Customer Satisfaction Survey- Ice Skating Blanchardstown Survey Monkey Jan 2017
(Base size 323)
Cool Running Events delivered an exceptionally professional and exciting family experience to Blanchardstown Centre over the Christmas period with their fantastic Ice Rink.
Fantastic fun for the family great day out we loved every min of it and made some amazing memories
Visited The Nightmare Realm during the first weekend in October and all I can say is WOW!